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For Mathcad customers on active maintenance, PDS provides the following support: Each license of Mathcad includes 12 months maintenance of PTC’s Gold Maintenance Support Program.
| Feature | Gold Support Package | Telephone - Technical Support
| 24 hours x 5 Business Days
| Response time for Tech. Support Calls
| 2 hours
| Access to Knowledge Database
| Yes
| Log new software performance requests and technical support calls
| Yes
| Customer communications including newsletters and web casts
| Yes
| Access to new software releases
| Yes
| Online License Management tools
| Yes
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Pro/ENGINEER
