PDS offers various forms of support for new and existing customers. The PDS support team have extensive experience in all aspects of PTC products. Here at PDS, we offer a complete suite of services ranging from initial installations and configurations to Product Development Process Optimizations.

Our team of experienced applications engineers are here to answer any queries you may have and are available to assist you any difficulties you might be experiencing with the software. Our technical support team can assist you either by:

• Telephone
• Desktop sharing sessions
• Scheduled customer visits
• Online help desk

For support issues please contact us

If you are are currently on maintenance you can instantly receive access to MSC and PTC's knowledge base. The knowledge base allows you to access thousands of documents varying from how to video's and examples, FAQs, documents with models you can download, as well as identifying bugs and their fixes/workarounds.

Access PTC's knowledge base

Access MSC's knowledge base

eDrawings support page